Company Name: China Wok & SHUYAN WENG GEN PT
Address: 6302 Frankford Ave, Suite 3, Lubbock, TX 79424, United States
Phone: +1 806-783-8888
Email: wokchina@gmail.com
Website: chinawokk.com

1. Who We Are

This Privacy Policy applies to the services provided by China Wok & SHUYAN WENG GEN PT, a food service and delivery provider based in Lubbock, Texas. We are committed to protecting your privacy and handling your personal data with transparency, responsibility, and in full accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Contact Information

For questions or concerns regarding your data, or to exercise your data protection rights, you can contact us at:

  • Email: wokchina@gmail.com
  • Phone: +1 806-783-8888
  • Postal Address: 6302 Frankford Ave, Suite 3, Lubbock, TX 79424, United States

3. What Data We Collect

We may collect and process the following categories of personal data:

  • Identity Information: Full name, username, or similar identifier.
  • Contact Details: Email address, phone number, billing and delivery address.
  • Order Information: Food orders, delivery preferences, payment status.
  • Technical Data: IP address, browser type, device identifiers, cookies.
  • Usage Data: Clickstream patterns, session data, visited pages.
  • Marketing Preferences: Opt-in/opt-out status for communications.

4. Why We Collect Your Data

We use your data for the following lawful purposes:

  • To fulfill your orders and provide delivery service.
  • To contact you for order updates, confirmations, or support.
  • To improve our app, service, and website performance.
  • To send promotional materials (if you’ve given consent).
  • To comply with legal and regulatory obligations.
  • To detect and prevent fraudulent activity.

5. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

  • Consent: When you have given clear permission for us to process your data.
  • Contractual Necessity: To fulfill the contract for your food order.
  • Legal Obligation: For compliance with U.S. or international laws.
  • Legitimate Interest: For business purposes such as analytics, fraud prevention, or service improvement (unless your interests override ours).

6. Your GDPR Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of Access – Request access to your personal data.
  • Right to Rectification – Request correction of inaccurate data.
  • Right to Erasure – Request deletion of your data (“right to be forgotten”).
  • Right to Restrict Processing – Request restriction of how we use your data.
  • Right to Data Portability – Receive your data in a structured, machine-readable format.
  • Right to Object – Object to processing on legitimate interest or direct marketing grounds.
  • Right not to be subject to automated decision-making – Ask for human review.

You may exercise these rights by contacting us at wokchina@gmail.com.

7. Right to Object (Article 14 GDPR)

You have the right to object at any time to the processing of your personal data, including:

  • Processing based on our legitimate interest
  • Processing for direct marketing purposes

Upon your objection, we will stop processing your data unless we demonstrate compelling legitimate grounds that override your interests or for the establishment or defense of legal claims.

8. Automated Decision-Making and Profiling

We do not carry out decision-making solely based on automated processing that significantly affects you. If this changes, we will update this policy and provide an opt-out option.

9. Cookies and Tracking Technologies

We use cookies to provide and improve our services.

Types of Cookies Used:

  • Strictly Necessary Cookies: Required for core functionalities such as ordering.
  • Performance Cookies: Collect analytics about how users interact with the app.
  • Functionality Cookies: Save your settings and preferences.
  • Targeting Cookies (if used): Deliver personalized ads based on browsing behavior.

You can manage cookies in your browser settings. For more information visit:
www.allaboutcookies.org or www.youronlinechoices.com

10. Third-Party Data Sharing

We may share your data with trusted third-party service providers including:

  • Payment processors
  • Delivery partners
  • IT and hosting providers
  • Marketing platforms (if you opt in)
  • Government or regulatory authorities if legally required

All data sharing is done securely and in compliance with data protection laws.

11. International Data Transfers

Your data may be stored or processed outside the United States. In such cases, we ensure the recipient country provides an adequate level of protection, or we use standard contractual clauses approved by the European Commission to safeguard your data.

12. Data Retention

We retain your personal data only for as long as necessary:

  • To fulfill your orders
  • To comply with legal requirements
  • To resolve disputes or enforce agreements
  • For up to 5 years unless otherwise required by law

13. Security Measures

We take appropriate organizational and technical measures to secure your personal data including:

  • SSL encryption
  • Secure server environments
  • Access control
  • Firewalls and threat monitoring

14. Your Right to File a Complaint

If you believe your data rights have been infringed, you may file a complaint with your local data protection authority. You also have the right to judicial remedy in case the supervisory authority fails to act on your complaint within 3 months.

15. Right to Compensation (Article 20 GDPR)

If you have suffered damages due to unlawful processing, you may seek compensation. Controllers and processors are jointly liable unless they can prove they were not responsible for the breach.

16. Representation of Data Subjects (Article 19 GDPR)

You may authorize a nonprofit organization, foundation, or association to exercise your rights on your behalf or independently lodge a complaint under applicable data protection laws.

17. Data Processing as Processor (Article 23 GDPR)

We may act as a data processor when providing services for our partners, which include:

  • Sending transactional or promotional emails
  • Hosting and storing user data
  • Fraud detection via IP logging
  • Loyalty or referral program tracking

In such cases, we enter into Data Processing Agreements (DPAs) with our clients in compliance with GDPR Article 28.

18. Withdrawal of Consent

Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.

You can withdraw consent by emailing wokchina@gmail.com.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “effective date” clearly stated.

20. Contact Us

To request access to your personal data or exercise your data rights, contact us at:

📧 Email: wokchina@gmail.com
📞 Phone: +1 806-783-8888
🏢 Address: 6302 Frankford Ave, Suite 3, Lubbock, TX 79424, United States
🌐 Website: chinawokk.com