Terms of Service China Wok

Welcome to our China Wok & SHUYAN WENG GEN PT online ordering website. This document outlines the Terms of Service china wok that control your use of our website and application for ordering online. Using or accessing our online ordering system means you accept these Terms. Should you not agree with these Terms, please do not access our service.

  • The name of the restaurant is China Wok & SHUYAN WENG GEN PT.
  • You can find us at 6302 Frankford Ave, Suite 3, Lubbock, TX 79424, USA
  • You can reach us at 806-783-8888.
  • The currency in use is the United States Dollar (USD).

Whenever you order using our website or mobile app, these Terms will apply

We hope to provide you with a simple and satisfying way to get your favorite dishes online. Please spend a little time reading these Terms so that you understand what we require and what you can do.

By clicking this box, you agree to the terms and amendments

If you use our online ordering site, you agree that you have read and accepted all the Terms. You must be accepted before you can order from us online.

We are allowed to update or modify these Terms without warning at any time. The new Terms will go into effect as soon as we post them on our site. We want you to review the Terms with each order, since proceeding with the site means accepting any changes.

How Online Ordering Platforms Work

We use a third-party application, licensed for use, to make ordering through the Internet simple. With this platform, you can browse menus, make your order, pay for it and keep track of it in real time.

  • You can use the Application both on your desktop and on your smartphone.
  • In some cases, you will need to register, give your contact information and consent to cookies or similar programs to use the service.
  • All rights to the Application’s software, design and content belong to the Restaurant.
  • Using, copying or redistributing the platform’s material without permission is forbidden and may lead to legal consequences.

Who Is Allowed to Use the Site and Account Safety

  • Only adults 18 years of age or older are eligible to use the Online Ordering Application.
  • Anyone under sixteen years old is required to have adult supervision when using the service.
  • You must give the site accurate and truthful information when you set up your account.
  • It is your job to keep your login details and payment details safe.
  • You promise to let us know straight away if you notice someone using your account without your permission.
  • If you do not meet these terms, your account may be suspended or terminated.

Food, Prices & Menu

We make every effort to guarantee the correctness of all menu items, descriptions, prices and availability. Still, sometimes differences show up as a result of technical issues, errors by people or changes in the supply.

  • The photos are meant to show an example, as the dishes may vary somewhat in their ingredients, portion size and appearance.
  • Unless indicated otherwise, all prices on the Application include the necessary taxes.
  • Promotional offers, discounts and special deals can be changed or limited by either the time they are available or how many are left.
  • We may update our menu or change prices at any time without warning.
  • Please check all the order details twice before you submit them.

How you place your order and get confirmation

When you order through the Application, you are offering to buy the selected products.

  • Orders that have been submitted cannot be changed or canceled using the Application.
  • If you need to ask for anything special, it’s best to tell the restaurant staff by calling or visiting in person.
  • We decide if we accept your order and you will get a message confirming it on the screen, via email or by SMS.
  • We may refuse or cancel an order if we run out of products, suspect fraud or find that these Terms have been violated.

Paying and Protecting Your Payment

  • You can use credit/debit cards or digital wallets that are listed at checkout for your payment.
  • All your payments are made safe and secure using encrypted payment gateways.
  • You must verify that your payment method is active and that you have enough money in it.
  • Orders that do not include a valid payment method will be cancelled.
  • We will give refunds if you are billed twice or if the order is incorrect and we can confirm it.
  • In case you have trouble with your payment, please get in touch with us as soon as possible.

Specific Areas & Delivery Policy

We provide delivery in specific parts of Lubbock, TX. The delivery fee and the minimum you need to order are determined by your location.

How far the restaurant is from you How much you need to order The cost of getting your food delivered

  • 3.0 miles or less $18.00 $4.00
  • Up to 4.0 miles $18.00 $4.50
  • 4.5 miles or less $40.00 $5.00
  • Distance 5.1 to 10.0 miles $65.00 $6.00

Delivery Conditions

The estimated delivery times can change because of traffic, weather or problems with deliveries.

  • We focus on the safety of our delivery drivers which is why deliveries can be delayed or stopped in dangerous weather.
  • Upon delivering the products to the address given, all risk and ownership move to you.
  • If you are not at home during delivery, you won’t get a refund and you may still have to pay for the whole order.

Pickup & Takeout Options

  • You may choose to collect your order yourself from the restaurant at 6302 Frankford Ave, Suite 3.
  • Preparation time is used to estimate the pickup schedule.
  • Having your order confirmation will help us serve you more quickly.
  • Please make sure to come on time so your order is still fresh when it’s served.

Rules for User Behavior

You agree to the following terms when you use the Online Ordering Application.

  • Give information that is honest and true.
  • The platform should only be used for legal purposes.
  • Avoid using the service in unauthorized ways such as hacking, data mining or disrupting it.
  • Keep your login and payment information safe.
  • Don’t hesitate to inform us if you notice suspicious activity.
  • If you do not comply, your account could be suspended, your orders cancelled or you could face legal charges.

Privacy and the Protection of Data

  • We care about your privacy. We use your personal information only to complete your orders and enhance our services.
  • We follow the rules of relevant data protection laws and take steps to protect your information.
  • A person’s personal data consists of their contact information, payment data, order records and device identifiers.
  • We will not give your details to any third party without your permission.
  • More information on privacy is available in our Privacy Policy which you can find on our website.

Intellectual Property

All content on the Online Ordering Application, including text, graphics, logos, images, software and more, is covered by copyright, trademark and other intellectual property laws.

  • You cannot copy, reproduce or distribute any content without first getting express written permission.
  • Only we own the trademarks “China Wok” and their related logos.
  • Legal action may happen if you use this material without authorization.

Links and Services from Other Parties

Links to websites, partners or services from third parties may be found in the Application.

  • They are included here only for your benefit.
  • We do not support or promise the accuracy of the content, products or services provided by third parties.
  • You use third-party websites at your own risk.
  • We do not take responsibility for any harm caused by third-party content used on the site.

Liability is not unlimited

In accordance with every legal limit:

  • If you face any indirect, incidental, special, consequential or punitive damages from using our services, we are not responsible.
  • For example, this might mean you lose profits, data, goodwill or face business interruption.
  • We do not promise that our service will not have any issues or interruptions.
  • Your risk is only the cost of the product or service you bought from us.

You can Dispute Orders, Cancel Purchases and Request Refunds

In case you experience any issue with your order, call us right away at 806-783-8888.

  • We strive to handle issues in a fast and fair way.
  • We only give refunds if the items in your order are shown to be incorrect or missing by our staff.
  • You can’t cancel an order you place online through the Application.
  • You can reach out to the restaurant to ask for cancellation or changes, but the request might not be approved.

Force Majeure

We will not be responsible for late or failed orders due to events we cannot control, including:

  • Things like natural disasters, severe weather and fires or floods
  • Pandemics or actions by the government
  • Actions such as strikes, labor disputes or problems with transportation
  • Problems with the network or power
  • If such situations happen, delivery times might be longer or orders may be canceled without any penalty.

The laws and courts that will apply to this agreement

The laws of the State of Texas, USA apply to these Terms.

If you have any disputes over these Terms or the use of our online ordering system, they will be settled by Lubbock, TX courts alone.

Severability and Entire Agreement

If a part of these Terms is invalid, illegal or unenforceable, the other provisions shall remain in effect.

By using our online ordering service, you agree that these Terms are the complete agreement and replace all previous agreements.

Non-Waiver

Failure to enforce a right or provision by China Wok does not mean they are giving up that right in the future.

Contact Information

If you have any questions, worries or suggestions about these Terms or your orders, please send us a message at this email address:

Phone: 806-783-8888

The address for the office is 6302 Frankford Ave, Suite 3, Lubbock, TX 79424

Email: [Enter the restaurant’s official email address]

More About Our Customers

Food safety and allergens are two important areas in hospitality.

  • We care about food safety and follow the local health rules.
  • Please tell us if you have any allergies or dietary restrictions before your visit.
  • Although we work to prevent cross-contamination, we are unable to say that any dish is free from allergens.

Customer Feedback

  • We appreciate your feedback and it helps us improve what we do.
  • Please share what you think about us by leaving a review online or reaching out directly.

Promotional Offers

  • Promotional codes and discounts are only valid when you meet the terms and conditions.
  • You can only use one offer at a time, unless a special notice says you can combine them.
  • If you misuse the promotions, your account could be temporarily suspended.

Summary

China Wok aims to make online ordering easy, safe and pleasant for all customers. The Terms of Service tell us and you what we can and cannot do during every transaction to keep things fair and clear.

Thank you for picking China Wok. We are eager to serve you with great food and excellent service.